Last Updated: January 15, 2026
1. INTRODUCTION
This Privacy Policy (“Policy”) governs the collection, use, disclosure, and protection of your Personal Information by iWare Supplychain Services Limited (formerly iWare Supply chain Services Private Limited) (“Company”, “We”, “Us”, or “Our”).
We operate the website https://iware.co.in/ (“Website”) and provide integrated logistics services, including warehousing, Third-Party Logistics (3PL), transportation, rake handling, and carrying & forwarding agent operations.
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and other applicable laws in India.
2. SCOPE AND CONSENT
By accessing our website or using our services, you confirm that you have read, understood, and agreed to the practices described in this Policy. If you do not agree with the terms of this Policy, please do not use our website or services.
3. INFORMATION WE COLLECT
We collect various types of information to provide and improve our logistics solutions:
- A. Personal Information:
- Identity Data: Name (First and Last), Company Name, Job Title.
- Contact Data: Email address, telephone numbers, billing address, and shipping address.
- Investor Data: If you access our investor relations section or subscribe to updates, we may collect shareholder details, PAN, and Demat account details as required for compliance.
- B. Logistics & Business Information:
- Details regarding your shipments, cargo descriptions, origin and destination points, consignee details, and specific handling requirements (e.g., for rake handling or warehousing).
- C. Technical & Usage Data:
- Device Information: IP address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: Information about how you use our website, services, and which pages you visit (via Cookies).
4. HOW WE USE YOUR INFORMATION
We use your data for the following lawful purposes:
- Service Fulfilment: To process your orders, manage warehousing inventory, coordinate transportation (road/rail), and execute rake handling services.
- Communication: To send you tracking updates, invoices, service quotes, and respond to your inquiries via our “Contact Us” forms.
- Business Operations: To manage our relationship with you, including accounting, auditing, and billing.
- Investor Relations: To communicate with shareholders, process corporate actions, and comply with SEBI and ROC regulations.
- Legal Compliance: To comply with applicable laws, legal processes, and regulatory requirements (e.g., GST filings, e-way bills).
- Site Improvement: To analyze user behaviour and improve the functionality and security of our website.
5. DISCLOSURE OF INFORMATION
We do not sell your Personal Information. However, we may share your information with the following parties for legitimate business purposes:
- Service Partners: Third-party vendors, transporters, warehouse operators, and IT service providers who assist us in operating our business and delivering services to you.
- Government & Regulatory Bodies: Indian Railways (for rake handling), tax authorities, and other regulatory bodies if required by law or to ensure the safety and security of shipments.
- Professional Advisors: Lawyers, auditors, bankers, and insurers for the purpose of seeking professional advice.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. DATA SECURITY
We have implemented reasonable security practices and procedures as required by the SPDI Rules. These include technical, operational, and physical security controls to protect your Personal Information from unauthorized access, loss, or misuse.
- We use secure servers and firewalls.
- Access to personal data is restricted to employees and partners who need it to perform their job functions.
7. COOKIES
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Necessary for the website to function.
- Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
- Control: You can choose to disable cookies through your browser settings, though this may affect the functionality of the Website.
8. YOUR RIGHTS
As a user, you have the following rights regarding your information:
- Right to Access: You may request a summary of the personal data we hold about you.
- Right to Correction: You may request us to correct any inaccurate or incomplete personal data.
- Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time by contacting the Grievance Officer, subject to legal or contractual restrictions.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
10. GRIEVANCE REDRESSAL
In accordance with the Information Technology Act, 2000 and Rules made thereunder, if you have any grievances or questions regarding this Privacy Policy or the protection of your personal data, please contact our designated Grievance Officer:
- Name: Ms. Shweta Sharma (Company Secretary & Compliance Officer)
- Company Name: iWare Supplychain Services Limited
- Registered Office: 7th Floor, 707 Iscon Elegance, Nr. Jain Temple, Prahladnagar Cross Road, S.G. Highway, Ahmedabad – 380051, Gujarat, India.
- Email: compliance.officer@iware.co.in
- Phone: +91 95124 70099
11. UPDATES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on this page. We encourage you to review this page periodically.
